@inproceedings{huang-cox:2004:HLTNAACL,
  author    = {Huang, Qiang  and  Cox, Stephen},
  title     = {Automatic Call Routing with Multiple Language Models},
  booktitle = {HLT-NAACL 2004 Workshop: Spoken Language Understanding for Conversational Systems and Higher Level Linguistic Information for Speech Processing },
  editor = {Srinivas Bangalore and Hong-Kwang Jeff Kuo},
  year      = 2004,
  month     = {May 2 - May 7},
  address   = {Boston, Massachusetts, USA},
  publisher = {Association for Computational Linguistics},
  pages     = {25--30}
}