@InProceedings{marom-zukerman:2006:TFSQA,
  author    = {Marom, Yuval  and  Zukerman, Ingrid},
  title     = {Automating Help-desk Responses: A Comparative Study of Information-gathering Approaches},
  booktitle = {Proceedings of the Workshop on Task-Focused Summarization and Question Answering},
  month     = {July},
  year      = {2006},
  address   = {Sydney, Australia},
  publisher = {Association for Computational Linguistics},
  pages     = {40--47},
  url       = {http://www.aclweb.org/anthology/W/W06/W06-0706}
}