@InProceedings{acomb-EtAl:2007:Dialog,
  author    = {Acomb, Kate  and  Bloom, Jonathan  and  Dayanidhi, Krishna  and  Hunter, Phillip  and  Krogh, Peter  and  Levin, Esther  and  Pieraccini, Roberto},
  title     = {Technical Support Dialog Systems:Issues, Problems, and Solutions},
  booktitle = {Proceedings of the Workshop on Bridging the Gap: Academic and Industrial Research in Dialog Technologies},
  month     = {April},
  year      = {2007},
  address   = {Rochester, NY},
  publisher = {Association for Computational Linguistics},
  pages     = {25--31},
  url       = {http://www.aclweb.org/anthology/W/W07/W07-0304}
}