Although there have been remarkable advances in dialogue systems through the dialogue systems technology competition (DSTC), it remains one of the key challenges to building a robust task-oriented dialogue system with a speech interface. Most of the progress has been made for text-based dialogue systems since there are abundant datasets with written cor- pora while those with spoken dialogues are very scarce. However, as can be seen from voice assistant systems such as Siri and Alexa, it is of practical importance to transfer the success to spoken dialogues. In this paper, we describe our engineering effort in building a highly successful model that participated in the speech-aware dialogue systems technology challenge track in DSTC11. Our model consists of three major modules: (1) automatic speech recognition error correction to bridge the gap between the spoken and the text utterances, (2) text-based dialogue system (D3ST) for estimating the slots and values using slot descriptions, and (3) post-processing for recovering the error of the estimated slot value. Our experiments show that it is important to use an explicit automatic speech recognition error correction module, post-processing, and data augmentation to adapt a text-based dialogue state tracker for spoken dialogue corpora.

Prompt tuning, in which prompts are optimized to adapt large-scale pre-trained language models to downstream tasks instead of fine-tuning the full model parameters, has been shown to be particularly effective when the prompts are trained in the multi-task transfer learning setting. These methods generally involve individually training prompts for each source task and then aggregating them to provide the initialization of the prompt for the target task. However, this approach critically ignores the fact that some of the source tasks could be negatively or positively interfering with each other. We argue that when we extract knowledge from source tasks via training source prompts, we need to consider this correlation among source tasks for better transfer to target tasks. To this end, we propose a Bayesian approach where we work with the posterior distribution of prompts across source tasks. We obtain representative source prompts corresponding to the samples from the posterior utilizing Stein Variational Gradient Descent, which are then aggregated to constitute the initial target prompt. We show extensive experimental results on the standard benchmark NLP tasks, where our Bayesian multi-task transfer learning approach outperforms the state-of-the-art methods in many settings. Furthermore, our approach requires no auxiliary models other than the prompt itself, achieving high degree of parameter-efficiency.

The Situated Interactive Multi-Modal Conversations (SIMMC) 2.0 aims to create virtual shopping assistants that can accept complex multi-modal inputs, i.e. visual appearances of objects and user utterances. It consists of four subtasks, multi-modal disambiguation (MM-Disamb), multi-modal coreference resolution (MM-Coref), multi-modal dialog state tracking (MM-DST), and response retrieval and generation. While many task-oriented dialog systems usually tackle each subtask separately, we propose a jointly learned multi-modal encoder-decoder that incorporates visual inputs and performs all four subtasks at once for efficiency. This approach won the MM-Coref and response retrieval subtasks and nominated runner-up for the remaining subtasks using a single unified model at the 10th Dialog Systems Technology Challenge (DSTC10), setting a high bar for the novel task of multi-modal task-oriented dialog systems.

The goal-oriented dialogue system needs to be optimized for tracking the dialogue flow and carrying out an effective conversation under various situations to meet the user goal. The traditional approach to build such a dialogue system is to take a pipelined modular architecture, where its modules are optimized individually. However, such an optimization scheme does not necessarily yield the overall performance improvement of the whole system. On the other hand, end-to-end dialogue systems with monolithic neural architecture are often trained only with input-output utterances, without taking into account the entire annotations available in the corpus. This scheme makes it difficult for goal-oriented dialogues where the system needs to integrate with external systems or to provide interpretable information about why the system generated a particular response. In this paper, we present an end-to-end neural architecture for dialogue systems that addresses both challenges above. In the human evaluation, our dialogue system achieved the success rate of 68.32%, the language understanding score of 4.149, and the response appropriateness score of 4.287, which ranked the system at the top position in the end-to-end multi-domain dialogue system task in the 8th dialogue systems technology challenge (DSTC8).

We present PyOpenDial, a Python-based domain-independent, open-source toolkit for spoken dialogue systems. Recent advances in core components of dialogue systems, such as speech recognition, language understanding, dialogue management, and language generation, harness deep learning to achieve state-of-the-art performance. The original OpenDial, implemented in Java, provides a plugin architecture to integrate external modules, but lacks Python bindings, making it difficult to interface with popular deep learning frameworks such as Tensorflow or PyTorch. To this end, we re-implemented OpenDial in Python and extended the toolkit with a number of novel functionalities for neural dialogue state tracking and action planning. We describe the overall architecture and its extensions, and illustrate their use on an example where the system response model is implemented with a recurrent neural network.