Existing reference-free turn-level evaluation metrics for chatbots inadequately capture the interaction between the user and the system. Consequently, they often correlate poorly with human evaluations. To address this issue, we propose a novel model-agnostic approach that leverages Conditional Pointwise Mutual Information (C-PMI) to measure the turn-level interaction between the system and the user based on a given evaluation dimension. Experimental results on the widely used FED dialogue evaluation dataset demonstrate that our approach significantly improves the correlation with human judgment compared with existing evaluation systems. By replacing the negative log-likelihood-based scorer with our proposed C-PMI scorer, we achieve a relative 60.5% higher Spearman correlation on average for the FED evaluation metric. Our code is publicly available at https://github.com/renll/C-PMI.

Modern large-scale Pre-trained Language Models (PLMs) have achieved tremendous success on a wide range of downstream tasks. However, most of the LM pre-training objectives only focus on text reconstruction, but have not sought to learn latent-level interpretable representations of sentences. In this paper, we manage to push the language models to obtain a deeper understanding of sentences by proposing a new pre-training objective, Sparse Latent Typing, which enables the model to sparsely extract sentence-level keywords with diverse latent types. Experimental results show that our model is able to learn interpretable latent type categories in a self-supervised manner without using any external knowledge. Besides, the language model pre-trained with such an objective also significantly improves Information Extraction related downstream tasks in both supervised and few-shot settings. Our code is publicly available at https://github.com/renll/SparseLT.

Existing approaches to dialogue state tracking rely on pre-defined ontologies consisting of a set of all possible slot types and values. Though such approaches exhibit promising performance on single-domain benchmarks, they suffer from computational complexity that increases proportionally to the number of pre-defined slots that need tracking. This issue becomes more severe when it comes to multi-domain dialogues which include larger numbers of slots. In this paper, we investigate how to approach DST using a generation framework without the pre-defined ontology list. Given each turn of user utterance and system response, we directly generate a sequence of belief states by applying a hierarchical encoder-decoder structure. In this way, the computational complexity of our model will be a constant regardless of the number of pre-defined slots. Experiments on both the multi-domain and the single domain dialogue state tracking dataset show that our model not only scales easily with the increasing number of pre-defined domains and slots but also reaches the state-of-the-art performance.

Dialogue state tracking (DST), when formulated as a supervised learning problem, relies on labelled data. Since dialogue state annotation usually requires labelling all turns of a single dialogue and utilizing context information, it is very expensive to annotate all available unlabelled data. In this paper, a novel cost-sensitive active learning framework is proposed based on a set of new dialogue-level query strategies. This is the first attempt to apply active learning for dialogue state tracking. Experiments on DSTC2 show that active learning with mixed data query strategies can effectively achieve the same DST performance with significantly less data annotation compared to traditional training approaches.

Dialogue state tracker is the core part of a spoken dialogue system. It estimates the beliefs of possible user’s goals at every dialogue turn. However, for most current approaches, it’s difficult to scale to large dialogue domains. They have one or more of following limitations: (a) Some models don’t work in the situation where slot values in ontology changes dynamically; (b) The number of model parameters is proportional to the number of slots; (c) Some models extract features based on hand-crafted lexicons. To tackle these challenges, we propose StateNet, a universal dialogue state tracker. It is independent of the number of values, shares parameters across all slots, and uses pre-trained word vectors instead of explicit semantic dictionaries. Our experiments on two datasets show that our approach not only overcomes the limitations, but also significantly outperforms the performance of state-of-the-art approaches.