Paraphrase generation has been widely used in various downstream tasks. Most tasks benefit mainly from high quality paraphrases, namely those that are semantically similar to, yet linguistically diverse from, the original sentence. Generating high-quality paraphrases is challenging as it becomes increasingly hard to preserve meaning as linguistic diversity increases. Recent works achieve nice results by controlling specific aspects of the paraphrase, such as its syntactic tree. However, they do not allow to directly control the quality of the generated paraphrase, and suffer from low flexibility and scalability. Here we propose QCPG, a quality-guided controlled paraphrase generation model, that allows directly controlling the quality dimensions. Furthermore, we suggest a method that given a sentence, identifies points in the quality control space that are expected to yield optimal generated paraphrases. We show that our method is able to generate paraphrases which maintain the original meaning while achieving higher diversity than the uncontrolled baseline. The models, the code, and the data can be found in https://github.com/IBM/quality-controlled-paraphrase-generation.

In real-world scenarios, a text classification task often begins with a cold start, when labeled data is scarce. In such cases, the common practice of fine-tuning pre-trained models, such as BERT, for a target classification task, is prone to produce poor performance. We suggest a method to boost the performance of such models by adding an intermediate unsupervised classification task, between the pre-training and fine-tuning phases. As such an intermediate task, we perform clustering and train the pre-trained model on predicting the cluster labels. We test this hypothesis on various data sets, and show that this additional classification phase can significantly improve performance, mainly for topical classification tasks, when the number of labeled instances available for fine-tuning is only a couple of dozen to a few hundred.

In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the end of the conversation, agents are asked to write a short summary emphasizing the problem and the proposed solution, usually for the benefit of other agents that may have to deal with the same customer or issue. The goal of the present article is advancing the automation of this task. We introduce the first large scale, high quality, customer care dialog summarization dataset with close to 6500 human annotated summaries. The data is based on real-world customer support dialogs and includes both extractive and abstractive summaries. We also introduce a new unsupervised, extractive summarization method specific to dialogs.

Neural abstractive summarization models have drastically improved in the recent years. However, the summaries generated by these models generally suffer from issues such as: not capturing the critical facts in source documents, and containing facts that are inconsistent with the source documents. In this work, we present a general framework to train abstractive summarization models to alleviate such issues. We first train a sequence-to-sequence model to summarize documents, and then further train this model in a Reinforcement Learning setting with question-answering based rewards. We evaluate the summaries generated by the this framework using multiple automatic measures and human judgements. The experimental results show that the question-answering rewards can be used as a general framework to improve neural abstractive summarization. Particularly, the results from human evaluations show that the summaries generated by our approach is preferred over 30% of the time over the summaries generated by general abstractive summarization models.

We describe the 2021 Key Point Analysis (KPA-2021) shared task on key point analysis that we organized as a part of the 8th Workshop on Argument Mining (ArgMining 2021) at EMNLP 2021. We outline various approaches and discuss the results of the shared task. We expect the task and the findings reported in this paper to be relevant for researchers working on text summarization and argument mining.

Current TSA evaluation in a cross-domain setup is restricted to the small set of review domains available in existing datasets. Such an evaluation is limited, and may not reflect true performance on sites like Amazon or Yelp that host diverse reviews from many domains. To address this gap, we present YASO – a new TSA evaluation dataset of open-domain user reviews. YASO contains 2,215 English sentences from dozens of review domains, annotated with target terms and their sentiment. Our analysis verifies the reliability of these annotations, and explores the characteristics of the collected data. Benchmark results using five contemporary TSA systems show there is ample room for improvement on this challenging new dataset. YASO is available at https://github.com/IBM/yaso-tsa.

Recent years have seen important advances in the quality of state-of-the-art models, but this has come at the expense of models becoming less interpretable. This survey presents an overview of the current state of Explainable AI (XAI), considered within the domain of Natural Language Processing (NLP). We discuss the main categorization of explanations, as well as the various ways explanations can be arrived at and visualized. We detail the operations and explainability techniques currently available for generating explanations for NLP model predictions, to serve as a resource for model developers in the community. Finally, we point out the current gaps and encourage directions for future work in this important research area.

Real world scenarios present a challenge for text classification, since labels are usually expensive and the data is often characterized by class imbalance. Active Learning (AL) is a ubiquitous paradigm to cope with data scarcity. Recently, pre-trained NLP models, and BERT in particular, are receiving massive attention due to their outstanding performance in various NLP tasks. However, the use of AL with deep pre-trained models has so far received little consideration. Here, we present a large-scale empirical study on active learning techniques for BERT-based classification, addressing a diverse set of AL strategies and datasets. We focus on practical scenarios of binary text classification, where the annotation budget is very small, and the data is often skewed. Our results demonstrate that AL can boost BERT performance, especially in the most realistic scenario in which the initial set of labeled examples is created using keyword-based queries, resulting in a biased sample of the minority class. We release our research framework, aiming to facilitate future research along the lines explored here.

An educated and informed consumption of media content has become a challenge in modern times. With the shift from traditional news outlets to social media and similar venues, a major concern is that readers are becoming encapsulated in “echo chambers” and may fall prey to fake news and disinformation, lacking easy access to dissenting views. We suggest a novel task aiming to alleviate some of these concerns – that of detecting articles that most effectively counter the arguments – and not just the stance – made in a given text. We study this problem in the context of debate speeches. Given such a speech, we aim to identify, from among a set of speeches on the same topic and with an opposing stance, the ones that directly counter it. We provide a large dataset of 3,685 such speeches (in English), annotated for this relation, which hopefully would be of general interest to the NLP community. We explore several algorithms addressing this task, and while some are successful, all fall short of expert human performance, suggesting room for further research. All data collected during this work is freely available for research.

Approaching new data can be quite deterrent; you do not know how your categories of interest are realized in it, commonly, there is no labeled data at hand, and the performance of domain adaptation methods is unsatisfactory. Aiming to assist domain experts in their first steps into a new task over a new corpus, we present an unsupervised approach to reveal complex rules which cluster the unexplored corpus by its prominent categories (or facets). These rules are human-readable, thus providing an important ingredient which has become in short supply lately - explainability. Each rule provides an explanation for the commonality of all the texts it clusters together. The experts can then identify which rules best capture texts of their categories of interest, and utilize them to deepen their understanding of these categories. These rules can also bootstrap the process of data labeling by pointing at a subset of the corpus which is enriched with texts demonstrating the target categories. We present an extensive evaluation of the usefulness of these rules in identifying target categories, as well as a user study which assesses their interpretability.

Engaging in a live debate requires, among other things, the ability to effectively rebut arguments claimed by your opponent. In particular, this requires identifying these arguments. Here, we suggest doing so by automatically mining claims from a corpus of news articles containing billions of sentences, and searching for them in a given speech. This raises the question of whether such claims indeed correspond to those made in spoken speeches. To this end, we collected a large dataset of 400 speeches in English discussing 200 controversial topics, mined claims for each topic, and asked annotators to identify the mined claims mentioned in each speech. Results show that in the vast majority of speeches debaters indeed make use of such claims. In addition, we present several baselines for the automatic detection of mined claims in speeches, forming the basis for future work. All collected data is freely available for research.

In Natural Language Understanding, the task of response generation is usually focused on responses to short texts, such as tweets or a turn in a dialog. Here we present a novel task of producing a critical response to a long argumentative text, and suggest a method based on general rebuttal arguments to address it. We do this in the context of the recently-suggested task of listening comprehension over argumentative content: given a speech on some specified topic, and a list of relevant arguments, the goal is to determine which of the arguments appear in the speech. The general rebuttals we describe here (in English) overcome the need for topic-specific arguments to be provided, by proving to be applicable for a large set of topics. This allows creating responses beyond the scope of topics for which specific arguments are available. All data collected during this work is freely available for research.

We explore the task of automatic assessment of argument quality. To that end, we actively collected 6.3k arguments, more than a factor of five compared to previously examined data. Each argument was explicitly and carefully annotated for its quality. In addition, 14k pairs of arguments were annotated independently, identifying the higher quality argument in each pair. In spite of the inherent subjective nature of the task, both annotation schemes led to surprisingly consistent results. We release the labeled datasets to the community. Furthermore, we suggest neural methods based on a recently released language model, for argument ranking as well as for argument-pair classification. In the former task, our results are comparable to state-of-the-art; in the latter task our results significantly outperform earlier methods.

Recent advancements in machine reading and listening comprehension involve the annotation of long texts. Such tasks are typically time consuming, making crowd-annotations an attractive solution, yet their complexity often makes such a solution unfeasible. In particular, a major concern is that crowd annotators may be tempted to skim through long texts, and answer questions without reading thoroughly. We present a case study of adapting this type of task to the crowd. The task is to identify claims in a several minute long debate speech. We show that sentence-by-sentence annotation does not scale and that labeling only a subset of sentences is insufficient. Instead, we propose a scheme for effectively performing the full, complex task with crowd annotators, allowing the collection of large scale annotated datasets. We believe that the encountered challenges and pitfalls, as well as lessons learned, are relevant in general when collecting data for large scale natural language understanding (NLU) tasks.

With the advancement in argument detection, we suggest to pay more attention to the challenging task of identifying the more convincing arguments. Machines capable of responding and interacting with humans in helpful ways have become ubiquitous. We now expect them to discuss with us the more delicate questions in our world, and they should do so armed with effective arguments. But what makes an argument more persuasive? What will convince you? In this paper, we present a new data set, IBM-EviConv, of pairs of evidence labeled for convincingness, designed to be more challenging than existing alternatives. We also propose a Siamese neural network architecture shown to outperform several baselines on both a prior convincingness data set and our own. Finally, we provide insights into our experimental results and the various kinds of argumentative value our method is capable of detecting.

When debating a controversial topic, it is often desirable to expand the boundaries of discussion. For example, we may consider the pros and cons of possible alternatives to the debate topic, make generalizations, or give specific examples. We introduce the task of Debate Topic Expansion - finding such related topics for a given debate topic, along with a novel annotated dataset for the task. We focus on relations between Wikipedia concepts, and show that they differ from well-studied lexical-semantic relations such as hypernyms, hyponyms and antonyms. We present algorithms for finding both consistent and contrastive expansions and demonstrate their effectiveness empirically. We suggest that debate topic expansion may have various use cases in argumentation mining.

This paper presents a task for machine listening comprehension in the argumentation domain and a corresponding dataset in English. We recorded 200 spontaneous speeches arguing for or against 50 controversial topics. For each speech, we formulated a question, aimed at confirming or rejecting the occurrence of potential arguments in the speech. Labels were collected by listening to the speech and marking which arguments were mentioned by the speaker. We applied baseline methods addressing the task, to be used as a benchmark for future work over this dataset. All data used in this work is freely available for research.

We introduce a weakly supervised approach for inferring the property of abstractness of words and expressions in the complete absence of labeled data. Exploiting only minimal linguistic clues and the contextual usage of a concept as manifested in textual data, we train sufficiently powerful classifiers, obtaining high correlation with human labels. The results imply the applicability of this approach to additional properties of concepts, additional languages, and resource-scarce scenarios.

In this paper we suggest to leverage the partition of articles into sections, in order to learn thematic similarity metric between sentences. We assume that a sentence is thematically closer to sentences within its section than to sentences from other sections. Based on this assumption, we use Wikipedia articles to automatically create a large dataset of weakly labeled sentence triplets, composed of a pivot sentence, one sentence from the same section and one from another section. We train a triplet network to embed sentences from the same section closer. To test the performance of the learned embeddings, we create and release a sentence clustering benchmark. We show that the triplet network learns useful thematic metrics, that significantly outperform state-of-the-art semantic similarity methods and multipurpose embeddings on the task of thematic clustering of sentences. We also show that the learned embeddings perform well on the task of sentence semantic similarity prediction.

The process of obtaining high quality labeled data for natural language understanding tasks is often slow, error-prone, complicated and expensive. With the vast usage of neural networks, this issue becomes more notorious since these networks require a large amount of labeled data to produce satisfactory results. We propose a methodology to blend high quality but scarce strong labeled data with noisy but abundant weak labeled data during the training of neural networks. Experiments in the context of topic-dependent evidence detection with two forms of weak labeled data show the advantages of the blending scheme. In addition, we provide a manually annotated data set for the task of topic-dependent evidence detection. We believe that blending weak and strong labeled data is a general notion that may be applicable to many language understanding tasks, and can especially assist researchers who wish to train a network but have a small amount of high quality labeled data for their task of interest.

Searching for sentences containing claims in a large text corpus is a key component in developing an argumentative content search engine. Previous works focused on detecting claims in a small set of documents or within documents enriched with argumentative content. However, pinpointing relevant claims in massive unstructured corpora, received little attention. A step in this direction was taken in (Levy et al. 2017), where the authors suggested using a weak signal to develop a relatively strict query for claim–sentence detection. Here, we leverage this work to define weak signals for training DNNs to obtain significantly greater performance. This approach allows to relax the query and increase the potential coverage. Our results clearly indicate that the system is able to successfully generalize from the weak signal, outperforming previously reported results in terms of both precision and coverage. Finally, we adapt our system to solve a recent argument mining task of identifying argumentative sentences in Web texts retrieved from heterogeneous sources, and obtain F1 scores comparable to the supervised baseline.

Sentiment composition is a fundamental sentiment analysis problem. Previous work relied on manual rules and manually-created lexical resources such as negator lists, or learned a composition function from sentiment-annotated phrases or sentences. We propose a new approach for learning sentiment composition from a large, unlabeled corpus, which only requires a word-level sentiment lexicon for supervision. We automatically generate large sentiment lexicons of bigrams and unigrams, from which we induce a set of lexicons for a variety of sentiment composition processes. The effectiveness of our approach is confirmed through manual annotation, as well as sentiment classification experiments with both phrase-level and sentence-level benchmarks.

Automatic claim detection is a fundamental argument mining task that aims to automatically mine claims regarding a topic of consideration. Previous works on mining argumentative content have assumed that a set of relevant documents is given in advance. Here, we present a first corpus– wide claim detection framework, that can be directly applied to massive corpora. Using simple and intuitive empirical observations, we derive a claim sentence query by which we are able to directly retrieve sentences in which the prior probability to include topic-relevant claims is greatly enhanced. Next, we employ simple heuristics to rank the sentences, leading to an unsupervised corpus–wide claim detection system, with precision that outperforms previously reported results on the task of claim detection given relevant documents and labeled data.